If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.
Some items cannot be returned, including:
All eligible items purchased between 1 November and 25 December can be returned until 31 January of the following year.
If your order arrives damaged or defective, please see the Replacing Damaged Items.
(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item via My Orders.
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of pickup. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost on the My Orders page.